Nancy V. Wnderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations.

Rezensionen ( 0 )
Once a month we give presents to the most active reader.
Post more reviews and get a reward!
Zitate (0)
Sie können als Erste ein Zitat veröffentlichen.