From technology and globalization to the increasing power of customers, the forces that have created the seismic changes in business today also serve as the foundation for the next generation of learning organizations. With lessons forged by such world-class leaders as Nokia, Alcoa and Canadian Imperial Bank, Michael Marquardt explains how to improve performance and transform an organization into one that continues to flourish with knowledge. In this new edition of his award-winning book, Marquardt advises how to harness the collective genius of people within an organization to perpetuate the power of the learning organization. He also added dozens of case studies to demonstrate the applicability of his Systems Learning Organization model and to illustrate how each of the five subsystems--learning, organization, people, knowledge and technology--synergize. "Finally, a tool for practitioners that takes the mystery out of building a learning organization. This how-to book is great for any business of any size or industry that wants learning to be at the heart of its business direction." --Mary F. Tomasello, Organizations Development Consultant, Alcoa, Inc. Contents Foreword Preface Acknowledgments About the Author 1 The Emerging Need for Learning Organizations 2 The Systems Learning Organization Model 3 Building Learning Dynamics 4 Transforming the Organization for Learning Excellence 5 Empowering and Enabling People 6 Knowledge Management in Learning Organizations 7 Technology for Building the Learning Organization 8 Becoming a Learning Organization Appendix: Learning Organization Profile Glossary Bibliography Index

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