The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. The quizzes are easy to administer in the classroom, too. Accompanying each quiz are suggested responses to the questions and helpful background information. You'll find quizzes that ask participants to fill in the blanks, choose from several answers, rank items and pick between true and false. Action plans can be developed immediately after most quizzes are completed and then evaluated. You can adapt each quiz to meet the specific needs of your group simply by changing wording, phrases or questions. You don't have to be a professional trainer to use these quizzes. You could be a line manager, team leader - anyone who wants a fun and effective way to inspire learners to look inside and get to know themselves better. Sample topics include: Action-centered leadership; Body language; Delegation; Diversity; Influencing skills; Meeting skills; Performance appraisal; Stress management; Written communication skills.

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