Does IT spending really boost bank performance? It is widely accepted that technological developments have had a major impact on reshaping both front- and back-office operations, but there still remains some doubt as to whether the massive spending on IT by banks has improved performance or productivity in this sector. Elena Beccalli provides a useful insight into the effects of IT investments on European bank performance, drawing on new empirical evidence that academics, bankers, and IT consultants alike will find to be a fascinating contribution to this ongoing strategic debate.

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