Electronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area. This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant message, voice mail, conference calls, web conferences and videoconferences. Learn how to "ecommunicate" clearly and professionally when participating or leading a virtual team . . . working from a home office...or building and managing professional relationships across cities, states or countries. Topics include: Delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocol-including offensive language, showing emotion and response time.