No one should face aggression or violence in the workplace but these problems are increasingly being reported by health and social care workers and the people using their services. This helpful book explores the reasons why some individuals may become aggressive or violent and explains how a holistic approach can offer effective ways of preventing, anticipating, reducing and dealing with aggression and violence when they arise. By critically exploring the common issues and difficulties encountered by professionals, the authors provide valuable insights into this behaviour and how to implement safeguards against it. Contents include: A holistic approach Violence and aggression in services and the social context Essential principles and theoretical models Safe, therapeutic environments De-escalation: Reducing arousal and aggression Non-verbal and verbal communication Biological explanations of violence and aggression Culture, diversity and communication Individuals with specific communication needs More on individuals with specific communication needs Clients physical health needs Psychosocial interventions including Cognitive Behavioural Therapy Other types of psychotherapy and therapeutic communities

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