Usability: Gaining a Competitive Edge: IFIP 17th World Computer Congress: TC13 Stream on Usability: Gaining a Competitive Edge, August 25-30, 2002, Montreal, Quebec, Canada


Usability has become increasingly important as an essential part of the design and development of software and systems for all sectors of society, business, industry, government and education, as well as a topic of research. As interactive systems have become the norm and the variety of hardware and software has increased, it is no longer sufficient to just make the technology work in a functional and reliable manner. Now the usability of the technology for any given application or situation can be measured in terms of how easily, effectively and efficiently people can use it to accomplish their tasks and achieve their goals. Just as important as functionality is whether and to what extent users of technology are satisfied with their experiences when using technology. New ways of design and development, incorporating usability, have been proposed and documented and many projects undertaken to explore how to improve and enhance the lives of people when using information technology...

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